Plainly

A chief of staff, not a second job

An agent does the logistical work of being a patient, so good care no longer depends on your time, savvy, or insurance.

4:21●●●Wi-Fi71
Plainly

Handled for you

What I took care of this week.

Also works by text or a phone call, in your language
3

Three things handled. One needs your okay.

Done for you
ReferralDone
Your skin-cancer check is booked

Your referral never reached the dermatologist. I resent it and booked you for July 14 at 9:30 am.

Found the referral had not been received by the office.
Resent it with your records attached and confirmed they got it.
Booked the first opening and added it to your calendar.
Under your care team's standing okay for booking referrals. Done June 22.
InsuranceAppealed
I appealed your denied knee MRI

It was denied for missing paperwork, not because you do not need it. I refiled with your visit notes. A decision is expected in about 5 days.

Read the denial and found the missing records it asked for.
Filed the appeal with Dr. Reyes' notes and the guideline.
Set a reminder to follow up if they go quiet.
I work for you, not your insurer. Most denials like this are overturned on appeal.
Prescription costDone
Your inhaler now costs $25, not $340

You mentioned it was too expensive. I enrolled you in the maker's copay program. It is waiting at your pharmacy.

Picked up that cost was the reason you had not refilled.
Found a copay program you qualify for and applied.
Sent the savings to your pharmacy and confirmed the price.
Caught from a note about affording your meds. No paperwork on your end.
Needs your okay
Records from your old clinic
Want me to pull your old records?

To finish your chart, I can request records from your clinic in Ohio. This one needs your okay before I act.

Request sent
On it. I will chase them until it arrives.

I will let you know when your records come in, and add anything important to your chart.